Tuesday, August 12, 2014

The Scope and Limitations of Website Hosting Support

Of course, you can find tons of phrases and terms related to website hosting in the glossary as well as knowledge base of most web hosting providers. Some of these terms are website creation, web design, scripting, database, search engine optimization, IP address, file transfer protocol, bandwidth, DNS, and more. Without a question, all these terms can be very overwhelming especially for web hosting fledglings and starting business owners.
Just like any problem, there is always a web hosting solution for every apparent problem. Even so, not all existing problems are enclosed within the scope of website hosting support.

Terms of Service
A more exact way to know the scope and limitations of your provider’s support capacities is to read their Terms of Service. Typically, this section provides all information you need to know how their support team can be of assistance to different sets of problems. As a rule of thumb, if you are having difficulty that cannot be solved within your Control Panel, then your web hosting and maintenance provider is not likely to help you with it.
Phone Support
One of the quickest and easiest way to find out whether your hosting provider can support you with the problem is through calling their customer service hotline. Needless to say, you don’t need to wait for long hours or days if you consult the problem with them via email. Besides, reputable hosting provides are always willing to accommodate your inquiries or problems thru phone calls.
Support Tickets
It’s a common situation when people don’t actually know what help their hosting provider can fully provide. If you take a look at most provider’s “Support” section, you will notice a menu that lists down various categories in which you can specifically submit your complaint or inquiry. However, submitting your ticket will not guarantee a formidable solution for your problem

Let us say for example you can’t install a third party plug-in or you can’t edit your site’s template. Although you might think that it is a scripting issue, but in reality, it is not directly related to your hosting account. Your website hosting and maintenance provider may recommend consulting with other professional web designers. Undoubtedly, most people will deem this as the company’s lack of support but, whether you like it or not, this is the best solution for this problem.